As organizations outline goals and priorities for 2023, one focus for Loretto Telecom is the new customer experience supervisor position to oversee sales, customer service, marketing and public relations.<\/p>\n
\u201cThis role isn\u2019t necessarily creating the content, but it will facilitate the experience of what the customer sees,\u201d says Jason Shelton, Loretto Telecom general manager and TNBA president. \u201cI want the experience for our customers to be unmatched.\u201d<\/p>\n
To fill the new role, Loretto hired Kristin Burdette in June 2022. Burdette has prior experience in leadership studies, ministry and county government.<\/p>\n
Loretto also created a new mission statement to help focus team members on operational goals: \u201cLoretto Telecom operates in a culture of excellence to deliver the most innovative, dependable and affordable communications for residential and business customers.\u201d<\/p>\n
Burdette says, \u201cWe want to create a culture of excellence and bring the best service we can to our customers and community because broadband is the way of the future.\u201d<\/p>\n
In 2023, Burdette and her team plan to focus on ways to create excitement for broadband, help customers understand that fiber networks can\u2019t be built overnight and continue Loretto\u2019s work as a vital community partner.<\/p>\n
\u201cPeople understand the importance of broadband,\u201d Burdette says. \u201cWe get calls every day with people asking when fiber will be available in their area. We have to create excitement and let people know it\u2019s coming, but also manage expectations for the timing and continue to serve current and future customers.\u201d<\/p>\n
Loretto also looks to maintain its position as technology experts through exceptional customer service with community members.<\/p>\n
\u201cIt\u2019s a good opportunity for us to understand customer needs and be seen as the experts,\u201d Shelton says. \u201cWe can improve the overall experience and impression of Loretto. They might not be our customer today, but they\u2019re still our neighbors and people in our community who have a need. We\u2019re doing all we can to build our brand and build our legacy as the best technology partner in our area.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"
As organizations outline goals and priorities for 2023, one focus for Loretto Telecom is the new customer experience supervisor position to oversee sales, customer service, marketing and public relations. \u201cThis role isn\u2019t necessarily creating the content, but it will facilitate the experience of what the customer sees,\u201d says Jason Shelton, Loretto Telecom general manager and…<\/p>\n","protected":false},"author":23,"featured_media":41283,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","inline_featured_image":false,"footnotes":""},"categories":[263,306],"tags":[],"acf":[],"_links":{"self":[{"href":"https:\/\/www.tennesseebroadband.com\/wp-json\/wp\/v2\/posts\/41282"}],"collection":[{"href":"https:\/\/www.tennesseebroadband.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.tennesseebroadband.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.tennesseebroadband.com\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/www.tennesseebroadband.com\/wp-json\/wp\/v2\/comments?post=41282"}],"version-history":[{"count":1,"href":"https:\/\/www.tennesseebroadband.com\/wp-json\/wp\/v2\/posts\/41282\/revisions"}],"predecessor-version":[{"id":41284,"href":"https:\/\/www.tennesseebroadband.com\/wp-json\/wp\/v2\/posts\/41282\/revisions\/41284"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.tennesseebroadband.com\/wp-json\/wp\/v2\/media\/41283"}],"wp:attachment":[{"href":"https:\/\/www.tennesseebroadband.com\/wp-json\/wp\/v2\/media?parent=41282"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.tennesseebroadband.com\/wp-json\/wp\/v2\/categories?post=41282"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.tennesseebroadband.com\/wp-json\/wp\/v2\/tags?post=41282"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}