{"id":1914,"date":"2016-04-29T18:05:39","date_gmt":"2016-04-29T18:05:39","guid":{"rendered":"https:\/\/www.tenntel.org\/?p=1914"},"modified":"2020-05-19T16:36:35","modified_gmt":"2020-05-19T20:36:35","slug":"tta-member-profile-twin-lakes","status":"publish","type":"post","link":"https:\/\/www.tennesseebroadband.com\/2016\/04\/tta-member-profile-twin-lakes\/","title":{"rendered":"TTA Member Profile: Twin Lakes"},"content":{"rendered":"<blockquote><p><a href=\"https:\/\/www.tenntel.org\/wp-content\/uploads\/2016\/04\/Lea-Ann-Gore-TwinLakes_LOGO_FullColor.jpg\" rel=\"attachment wp-att-1915\"><img decoding=\"async\" loading=\"lazy\" class=\"size-medium wp-image-1915 aligncenter\" src=\"https:\/\/www.tennesseebroadband.com\/wp-content\/uploads\/Lea-Ann-Gore-TwinLakes_LOGO_FullColor-300x124.jpg\" alt=\"Lea Ann Gore - TwinLakes_LOGO_FullColor\" width=\"300\" height=\"124\" \/><\/a><\/p>\n<p><b>CEO:<\/b><\/p>\n<p>Jonathan West<\/p>\n<p><b>Number of Employees:<\/b><\/p>\n<p>122<\/p>\n<p><b>Number of Access Lines:<\/b><\/p>\n<p>29,773<\/p>\n<p><b>Exchanges Served:<\/b><\/p>\n<ul>\n<li>Baxter<\/li>\n<li>Byrdstown<\/li>\n<li>Celina<\/li>\n<li>Chestnut Mound<\/li>\n<li>Clarkrange<\/li>\n<li>Cookeville<\/li>\n<li>Cookeville\u00a0South<\/li>\n<li>Crawford<\/li>\n<li>Gainesboro<\/li>\n<li>Granville<\/li>\n<li>Highland<\/li>\n<li>Jamestown<\/li>\n<li>Livingston<\/li>\n<li>Moss<\/li>\n<li>North Springs<\/li>\n<li>Rickman<\/li>\n<\/ul>\n<\/blockquote>\n<p><b>Recent News:<\/b><\/p>\n<article id=\"document_10752081\" class=\"document\">\n<div class=\"document_body\">\n<div class=\"disabled body formatted_content\" data-skip-stacker-links=\"\">\n<p>The past few months have been busy ones for Twin Lakes, as the company opened a new office and expanded its footprint even as it wrapped up the largest year of capital investment in its history.<\/p>\n<p>On April 4, Twin Lakes cut the ribbon on a new customer care office in Cookeville, Tennessee \u2014 its seventh customer care\u00a0office. \u201cWe are pleased with it. It\u2019s a good gateway into the business community in Cookeville where we have a CLEC operation,\u201d says Jonathan West, CEO of Twin Lakes.<\/p>\n<p>Like many rural cooperatives, Twin Lakes has a limited number of businesses inside its traditional service area. The launch of its CLEC into Cookeville and Algood provides access to more potential business customers than the rest of the communities it serves combined.<\/p>\n<p>Twin Lakes has operated its CLEC for three years, serving some initial business customers and becoming increasingly involved in activities such as chamber of commerce functions and community events. The company ramped up activity the last six months of 2015, building out its fiber network to increase its footprint by tenfold. The opening of the Cookeville office will give Twin Lakes an even stronger presence in the area, helping the company reach its goal of being the telecommunications provider of choice for businesses in the region.<\/p>\n<p>While competition does exist in these markets, businesses have been quite responsive to Twin Lakes\u2019 customer service philosophy, which is rooted in its foundation as a member-owned cooperative. \u201cThey like our local approach to taking care of customers,\u201d says West. \u201cThey like being able to get in touch with a local person, and us getting someone to their location in a reasonable time. That\u2019s what our customers are telling us they appreciate.\u201d<\/p>\n<p>The Cookeville location also serves as a headquarters for the company\u2019s growing security business. Over the past two years, Twin Lakes has acquired two established security companies, expanding its security offering into some two dozen Tennessee counties.<\/p>\n<p>Twin Lakes\u2019 growth has been supported by an emphasis on expanding its fiber network. During calendar year 2014, the cooperative invested approximately\u00a0$15 million in its network. Last year, those capital investments doubled, with a $30 million capital investment program that was the largest in the cooperative\u2019s history. Twin Lakes is on track to invest another $15 million in its network in 2016.<\/p>\n<p>With these continued upgrades will come the ability for Twin Lakes to offer gigabit broadband\u00a0service to its residential customers, a service currently available only to businesses. If all goes as planned, the ultra-high bandwidth connection will be launched for residential customers in time for Twin Lakes\u2019 annual meeting in the fall.<\/p>\n<p>The number of homes in need of a gigabit connection today may be limited, but the technology that families are bringing into their homes continues to require more bandwidth. \u201cYou may not need it today, but one day you will,\u201d West says. \u201cAnd when you do, we\u2019ll be able to deliver it to you the day you need it, not 10 years later.<\/p>\n<p>\u201cWe want our customers to know that we are investing in the future,\u201d he adds. \u201cOur investment is for them, and it\u2019s not short-sighted. We\u2019re in it for the long haul.\u201d<\/p>\n<p>Twin Lakes has also turned its forward focus to partnership opportunities that have the potential to expand the company\u2019s footprint even more dramatically. The cooperative is taking its time to explore these opportunities thoroughly. \u201cWe\u2019re looking to build long-term partnerships, 50-year partnerships, and you don\u2019t build those overnight,\u201d West says.<\/p>\n<p>West understands that such a high level of activity is only possible through a team that is focused on progress. \u201cI want to say \u2018thank you\u2019 to the entire Twin Lakes team,\u201d he says. \u201cThe directors and employees have all worked in concert toward a common goal, and that\u2019s to better serve our customers. I couldn\u2019t be more proud of the progress we have made and the team that makes it all possible.\u201d<\/p>\n<\/div>\n<\/div>\n<\/article>\n<section id=\"comments_for_document_10752081\" class=\"comments\" data-comments-count=\"7\"><\/section>\n","protected":false},"excerpt":{"rendered":"<p>CEO: Jonathan West Number of Employees: 122 Number of Access Lines: 29,773 Exchanges Served: Baxter Byrdstown Celina Chestnut Mound Clarkrange Cookeville Cookeville\u00a0South Crawford Gainesboro Granville Highland Jamestown Livingston Moss North Springs Rickman Recent News: The past few months have been busy ones for Twin Lakes, as the company opened a new office and expanded its&#8230;<\/p>\n","protected":false},"author":14,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","inline_featured_image":false,"footnotes":""},"categories":[279,263],"tags":[],"acf":[],"_links":{"self":[{"href":"https:\/\/www.tennesseebroadband.com\/wp-json\/wp\/v2\/posts\/1914"}],"collection":[{"href":"https:\/\/www.tennesseebroadband.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.tennesseebroadband.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.tennesseebroadband.com\/wp-json\/wp\/v2\/users\/14"}],"replies":[{"embeddable":true,"href":"https:\/\/www.tennesseebroadband.com\/wp-json\/wp\/v2\/comments?post=1914"}],"version-history":[{"count":0,"href":"https:\/\/www.tennesseebroadband.com\/wp-json\/wp\/v2\/posts\/1914\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.tennesseebroadband.com\/wp-json\/wp\/v2\/media?parent=1914"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.tennesseebroadband.com\/wp-json\/wp\/v2\/categories?post=1914"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.tennesseebroadband.com\/wp-json\/wp\/v2\/tags?post=1914"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}