Scott County Telephone Cooperative and GOCare Partner on Digital Customer Experience

Alpharetta, GA – GOCare, a SaaS provider of digital Customer Experience software, recently announced its strategic partnership with Scott County Telephone Cooperative. SCTC is focused on delivering an exceptional customer experience over an advanced network to their growing subscriber base. SCTC chose GOCare to optimize customer engagement with proactive outage notifications, enhanced self-help options, a unified UI for Agents, and real-time analytics delivering actionable data. GOCare solutions will integrate with other key SCTC partners, including Calix—a platform, cloud, and managed services company—and MACC B/OSS.

“Scott County Telephone Cooperative knows a great customer experience gives us a competitive advantage,” said Matthew Hill, CEO of SCTC. “Integrating GOCare with Calix and MACC will create a best-in-class customer experience for our customers.”

“GOCare is excited to partner with SCTC. Customer experience, not a great broadband product, is the defining differentiator for today’s broadband service providers,” stated Mike Roddy, CEO of GOCare. “We commend Matt and the SCTC team for making the investment in GOCare’s digital experience platform. Increasing competition requires SCTC to ensure they are easy to do business with.”

“This partnership will support a meaningful enhancement in ease of use for SCTC’s employees and customers where manual tasks are replaced by seamless automation to create exceptional customer experiences,” said Stephen Eyre, Vice President Calix Partner Community. “Nowadays, embracing the technology collaboration capabilities inherent in Calix Cloud is not just a luxury but rather a business necessity required to drive innovation and enhance the journey forward. We are excited to build a future of excellence with our partners, where every subscriber interaction reflects a commitment to unparalleled service.”

“MACC is excited to partner with GOCare and SCTC. GOCare integrating their Digital Experience toolset with our full business-suite platform for ISPs using our open APIs enhances SCTC’s operational efficiencies, customer service and digital customer experiences,” said Brian Thomas, EVP at MACC.